Delivered. Anywhere
in Australia.

It helps but isn't strictly required. You (or someone authorised to make decisions on your behalf) should be reachable by phone on the day in case there's a last-minute access question. The crane operator will walk through the placed unit with whoever's on site at handover.

Send us photos of the access route at the quote stage — driveway width, any gates, overhead wires, slope, ground surface. We'll match the right truck and crane to the job and price accordingly. If access is genuinely impossible (e.g. very tight bushland blocks), we'll suggest alternatives such as offloading at a nearby staging point with a smaller transport for the final leg.

We don't directly perform site prep, but we can refer you to local screw-pile installers, levellers and concreters we've worked with before. Most customers find their own local trade or have an existing builder. Our spec sheets show exactly where the load points are so any qualified contractor can do the work.

If we need to push the date (build delay, weather event, freight constraint) you'll get as much notice as we can give and a new date locked in. If you need to reschedule from your side, let us know at least 5 business days out — closer to the date and there may be a re-booking fee from the transport company that gets passed on at cost.

Your own licensed trades. We deliver the unit pre-wired and pre-plumbed internally to the connection points — your electrician and plumber join those to your site services. They typically need a half day to a full day depending on what's being connected and how far the services have been stubbed.

Yes. The unit is covered by transit insurance from the moment it clears the receiving port until it's signed off as placed on your site. Once handed over, your own home and contents insurance takes over — most insurers happily cover SmartShift units; we can supply documentation if your insurer asks.

Inspect the unit at handover with our crane operator. Any transit damage is recorded on the spot, photographed, and either repaired by us or covered under transit insurance — at no cost to you. This is one of the reasons we recommend you (or a trusted representative) be present at handover.

You'll get an ETA window on the morning of delivery (typically a 2–3 hour window). We can't promise an exact time because traffic and earlier-job timing affect the schedule, but the driver will call ~30–60 minutes out from arrival.